Customer Service

Returns and Exchanges | Shipping Information | Contact Us | Promotions

Returns and Exchanges
Your complete satisfaction with our product is our guarantee. If for any reason you are not satisfied with your purchase, please do not hesitate to return or exchange it within 90 days of your purchase date.

Simply enclose the shipping form you received with your order or a copy of your purchase receipt and note the reason for your return/exchange. Be sure to include your daytime telephone number and contact name. If you are exchanging an item please provide your complete return shipping address and exchange details. There is an exchange postage fee of $8.95. You can either include a check payable to Pebble Beach Company or request that we call you for credit card information.

We will refund shipping charges only if we've sent the wrong item or the item is defective.

Allow seven to ten business days for the credit or exchange item to be returned to you. If you would like to check the status of your return or exchange please contact a customer service representative toll free at 800-873-0341 or via email at customerservice@pebblebeach.com

Send the item back to us at the address below.

Pebble Beach Company
Attention: RDC Returns
2136 Sunset Drive
Pacific Grove, CA 93950

Credit Card Refunds
Credits will be placed on the card used for the original purchase. It may take up to two billing cycles for the credit to appear on your statement.

International Shipping (Including Canada)
Please send an email to customerservice@pebblebeach.com with the following information: Contact name, shipping address, phone number, and the product Stock ID with description of the item you want to order. Please allow 24 business hours for a customer service representative to contact you with freight charges before placing your order.

Ground service is not available, we only offer FedEx Economy International. Customer is responsible for all duties and taxes.

Express and Priority Shipping
Our preferred method of shipping is Federal Express.

FedEx Priority Overnight and 2^nd Day Air Express are available at an additional cost. The cost will automatically be calculated during the check out process. Cut off times for Express and Priority deliveries are 12:00 PM PST. All Express orders received after 12:00 PM PST will ship the following business day. Saturday is not considered a Business Day. If you would like to have your item delivered on a Saturday, you will need to choose the Saturday delivery option upon check out.
Hawaii and Alaska residents please note: Ground service is not available.

Standard Shipping
We ship in-stock items same day if order is received before 3 PM PST. Items that are not in-stock will ship the next business day. Within the continental United State you can expect delivery within 5-7 business days. Orders ship Monday through Friday only.

Contact Us
Phone (US or Canada): (800) 873-0341
International: (831) 649-7637
7:30 a.m. - 4:30 p.m. PST, Monday-Friday
Fax: (831) 648-7881
E-mail: customerservice@pebblebeach.com

Promotions
The current promotion may offer multiple promotional items with different criteria. Only one offer may be chosen if this is the case. The current promotion is only valid during the dates specified on the Pebble Beach Shop Online homepage, located here. All promotions are subject to available stock. If/when promotional product inventory is consumed; we will do our best to provide a product with similar features and scope. If this is unsatisfactory, please contact a customer service representative who will gladly help you find a suitable solution. Promotions are valid for Online and In-Store purchases only, and limited to a quantity of 5.