Maintain and coordinate a system of contacting resort guests prior to arrival and during their stay to fulfill any and all requests. Ability to stay informed and knowledgeable about all resort and local activities, restaurants, services and other attractions. Requires professional telephone and basic accounting skills. Must have excellent interpersonal skills. Working knowledge of Microsoft Word, Excel and Outlook, including table, graph and chart capabilities required. A minimum of three years guest service related work on the Monterey Peninsula also required.